save europe

Your Statutory Rights (EEA & UK)

These rights are guaranteed by law and cannot be limited by our store policy:

• EEA customers — 2-year legal guarantee under EU Directive 2019/771. If a product is defective, damaged, or not as described at delivery, you are entitled to a repair, replacement, or full refund at no cost.
• UK customers — Consumer Rights Act 2015. You have 30 days for an immediate full refund on faulty goods, and up to 6 years to claim.

Our Made-to-Order Policy

All Save Europe products are produced specifically for you. As a result:

• We cannot accept returns or exchanges for sizing issues or buyer's remorse. Please check the size guide on each product page before ordering.
• We cannot accept returns on personalised or custom items unless they are defective or damaged.

Reporting a Defect or Damage

Contact us within 30 days of delivery and include: your order number, clear photos of the issue, and a short description. We will offer a replacement, store credit, or refund. Contact us here.

FAQ

Which currencies do you accept? Euros (€) for EEA customers and British Pounds (£) for UK customers — detected automatically at checkout.

Can I cancel my order? Only before production starts. Contact us immediately after ordering. Once production has begun, cancellations are not possible.

How long does production take? 5–10 business days. You'll receive a shipping confirmation with tracking once dispatched.

Will I be charged VAT? Yes — VAT is included in all displayed prices for EU and UK customers.

Do you ship to my country? We ship to all EU member states and the UK. Shipping rates and delivery estimates show at checkout.